1. Information We Collect
Information You Provide Directly
When you place an order, create an account, subscribe to our newsletter, or contact us, we collect information such as your name, email address, shipping address, billing address, phone number, and payment information. Payment card details are processed securely by our payment providers and are never stored on our servers.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and device identifiers. This information is collected through cookies, web beacons, and similar tracking technologies.
Information from Third Parties
We may receive information about you from third-party services such as social media platforms if you choose to connect your accounts, analytics providers, advertising partners, and payment processors.
2. How We Use Your Information
Order Fulfilment
We use your personal information to process and fulfil your orders, send order confirmations, shipping notifications, and delivery updates, and to handle returns, refunds, and warranty claims.
Customer Support
Your information enables us to respond to your enquiries, resolve disputes, troubleshoot problems, and provide technical assistance with your MYGOCOFFEE products.
Marketing and Communications
With your consent, we may send you promotional emails, product updates, and special offers. You can unsubscribe at any time using the link in any marketing email or by contacting us directly. We do not sell your personal information to third parties for their own marketing purposes.
Website Improvement
We analyse usage data to understand how visitors interact with our website, identify technical issues, improve product pages, and personalise your browsing experience.
Legal Compliance
We may use your information to comply with applicable laws and regulations, enforce our Terms of Service, detect and prevent fraud, and protect the rights, property, and safety of MYGOCOFFEE and our customers.
5. Data Retention
Retention Periods
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven years for accounting and legal purposes. Marketing preferences and account information are retained until you request deletion.
6. Your Rights
Access and Portability
You have the right to request a copy of the personal information we hold about you and, in certain circumstances, to receive it in a portable, machine-readable format.
Correction
You may request that we correct inaccurate or incomplete information we hold about you. You can update most information directly through your account settings.
Deletion
You may request that we delete your personal information. We will comply unless we are required to retain it for legal or contractual reasons. Note that deletion of your account will result in the permanent loss of your order history and saved preferences.
Opt-Out of Marketing
You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us at mygocoffee.store@gmail.com. Please allow up to 10 business days for changes to take effect.
Residents of the EEA and UK
If you are located in the European Economic Area or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR, including the right to object to processing, the right to restrict processing, and the right to lodge a complaint with your local data protection authority.
California Residents
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right not to be discriminated against for exercising your privacy rights.
7. Data Security
Security Measures
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure servers with restricted access, regular security audits, and two-factor authentication for administrative accounts. While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Age Restriction
Our website and products are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.
9. International Transfers
Cross-Border Data Transfers
MYGOCOFFEE operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer personal data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your information receives adequate protection.
10. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting a prominent notice on our website or by sending you an email. The date at the top of this page indicates when the policy was last revised. Your continued use of our website after the effective date constitutes acceptance of the updated policy.
11. Contact Us
Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team at mygocoffee.store@gmail.com or by writing to us at MYGOCOFFEE, Privacy Team, Sydney, NSW 2000, Australia. We aim to respond to all enquiries within 30 days.